Sales & Delivery Terms
Table of contents
Below is the table of contents for the conditions and guidelines on trade in
Danish Electronics & Video Surveillance
- General
- Sales & Delivery Terms
- Methods of payment
- Right of complaint
- Right of withdrawal
General
Product information
On our site the essential characteristics of the goods to be supplied, for further information or questions regarding existing information can send an email to us at info@elektronik-videoovervaagning.dk
Alternatively, in most cases find far more and better information on the manufacturer’s website-see. Danish marketing law § 3 and § 11 consumer, this is not an acceptable approach because of unfair competition. But due to the fact that there are constantly new products, drivers, and other features on producers ‘ site, there is often no alternative to suppliers site, unless you try many of the alternative sites for driver updates/hardware tests. We wish you good luck in your quest for information. Supplied product information in the form of manuals, drivers etc. are most often in English-it is normal practice to electronic components/spare parts supplied with foreign documentation or not comes with documentation or installation instructions in the case of bulk products. We take reservations for the manufacturer’s specifications, and points out that the manufacturer can apply the same specifications by several models (options difference).
Reservations
2-year guarantee is valid only for the item. We make no warranty that products purchased from Danish Electronics & Video surveillance works together with products purchased elsewhere unless it is clearly indicated by the manufacturer’s purchase information. Compatibility issues are not covered by the 2-year guarantee, except if the customer has paid for the installation at our workshop. We support not operating systems, if not included in the original shipment to the current driver product or it is clear on the manufacturer’s website, the product can be used for the particular operating system at the time the item is purchased. Under information field on each of the items reported on non-mandatory purchase subject to jvnf. buy § 75a, such as life expectancy, life, etc. Including a lack of information with a view to the installation, use, storage and maintenance of the sales object.
Packaging
The dispatch of electronic equipment must always be in antistatic packaging. COMPUTER equipment is sensitive electronic components-they must be packed securely into-not something with alm. Letter envelopes or bubble envelopes or similar. If you are unsure of the proper packaging so think on how you received the item or send an email to info@elektronik-videoovervaagning.dk
Goods received in antistatic material, must also be returned in the same type of anti-static material upon receipt of the item.
Complaints
Is there anything you are unhappy with, please send a complaint to us-there are no stupid questions as a starting point only stupid answers. Complaints should be sent to our quality manager at
info@elektronik-videoovervaagning.dk tagged “complaint” in the subject box. All complaints are taken seriously – it could be we have made a mistake or that we can be even better.
If you have any questions, comments or suggestions for our site, we would like to hear from you. Be sent to the
info@elektronik-videoovervaagning.dk
Sales-and delivery conditions
Online Orders received before 12 noon. 15:00 Monday-Thursday, 14:00 Friday (only Post Denmark a/s is sent usually the day after with Post Denmark a/s or GLS a/s for delivery the following business day unless otherwise agreed.
Booking
Bookings can be made via the Internet 24 hours a day to the advertised online prices that are applicable on the order date. If our site for one reason or another is not working it is exceptionally possible to send order by e-mail to info@elektronik-videoovervaagning.dk.
To make a booking:
- Items to be ordered out in the shopping cart.
- When you have found the items you want to buy, you must check out through the shopping cart. Are you a registered customer you can log in, otherwise, you must first create you as a customer, where you provide your name, address, telephone number, and email.
- Once you have placed your order, you will receive an email from us when we tell you that we have received your order. It is NOT an order confirmation, IE. We reserve the right to cancel your order in the event of price increases, currency changes, force majeure, the delivery failure, tax changes, out of stock items and typographical errors, and more.
- When the item is sent from the us received an email confirmation of shipment.
- Later, we will send an email with, among other things. Track Trace number on the transmitted & packages.
All orders and agreements can only be concluded on Danish and that can only be delivered in Denmark.
Lack of shipment
In case of non-receipt forwarded query per. Email to info@elektronik-videoovervaagning.dk and you should enclose a copy of the order receipt that you received as proof of booking on email. Type any. your phone number, we will contact you as soon as possible. All packages are sent from us will be sent by Post Denmark a/s or GLS a/s and require receipt, it is an extra security for the package to reach the right recipient.
Disappearance of a package in the shipping system to ship the new package at no extra cost as soon as possible after the shipping agent’s creation of reklamationssag.
Receipt of goods
Upon receipt of a shipment should you as an additional security for you to examine whether the package contents corresponds to the ordered and have been invoiced for. We take reservations for what supporting documents concerned-can in some cases be designed for several models of the same type. As a starting point supplied with all accessories as we receive with the item. If you are in doubt about anything in shipment please send us an email at info@elektronik-videoovervaagning.dk.
A good advice is to always save the original packaging. Should the item become defective it is best to send it back in the original packaging or equivalent.
If you receive a package of physical errors, we strongly urge to objections by post’s presence by opening the package in the community in order to ascertain any deficiencies or damage, please here to make objects in writing for possible future use. Alternatively, you can refuse to accept it and immediately make contact with us, so we make sure as soon as possible in order to run a complaint case with Post DK. When Post DK has accepted the case, we will send a new product for you.
Cancellation of order
If an order is desired, it should be done as soon as possible after the cancelled booking. The order receipt you received from us will be sent back to us at info@elektronik-videoovervaagning.dk-with the word “canceled” in the subject box. Remember to do it quickly because we constantly pick and Pack orders in the warehouse. So far as is possible, it must be done before 11 pm. 14.
Modification/addition to order
Modification of order must be done as soon as possible after booking. The email with the order summary that you have received from us, will be sent back to us at info@elektronik-videoovervaagning.dk-with the word “CHANGE” in the subject box and clear message on what needs to be changed. Remember to do it quickly because we constantly pick and Pack orders in the warehouse. So far as is possible, it must be done before 11 pm. 14. If the order is billed, there is no option to change the order. Note by card payment we may, for your safety and our payment agreement, not add products to an existing order unless the amount deducted total for the order stays the same or is getting smaller.
Prices
All prices are incl. 25% Danish VAT and applies only in Denmark. Prices are subject to typographical errors, price changes without notice, out of stock items, currency changes and force majeure. All prices incl. If necessary. Danish taxes. Our prices are updated daily on our website. Ie. We continuously adapt to us dollar rates, price changes, etc.
Payment
Payment can be made in the following ways:
Debit card
By submitting the order, you can select the payment with the following credit cards:
PBS will charge us $. 1.45 + 0.1% or minimum 0.70 in fee
PBS will charge us $. 1.45 + 0.1% or minimum 0.70 in fee
PBS will charge 1.25% or minimum 0.70 in fee (by Danish issued cards)
PBS will charge 1.25% or minimum 0.70 in fee (by Danish issued cards)
PBS will charge 1.25% or minimum 0.70 in fee (by Danish issued cards)
PBS will charge 1.25% or minimum 0.70 in fee (by Danish issued cards)
A part of the security for payments with cards over the Internet is that the purchase amount will be raised when the first shipment has taken place. With Danish Electronics & Video surveillance you can confidently Transact with payment card without risk of any kind. If you suspect abuse contacts its bank and only objection-can it be demonstrated that it is a case of fraud will be the amount transferred back into your account. We have chosen to use DIBS pga. the extremely stringent safety requirements for acquirers of payment cards. DIBS collector card information, that is to say, that we do not know the customer’s card number, etc., but from DIBS gets a validation number. We save only this number and by the handing over of this can get pulled an amount up to it, you have approved and only that. Your card information saves DIBS on a server that is behind a firewall and on a server that has a very strong 128-bit encryption. When paying with debit card be subject to a fee, depending on the card type, from the DIBS.
Internet payment
By submitting the order, you can select: Internet payment from the following bank:
PBS will charge us $. 2.0-in fee
Payment is done through DIBS, which takes contact with the Danish Internet Bank. Here the transfer occurs as a regular account transfer, IE. with the same high level of security as in Danske Bank’s security systems.
Prepay
We do not receive the advance payment of the following 2 reasons-primarily for administratively demanding and not to make you legally inferior as a consumer.
Carbon purchase
When purchasing via the Danish Electronics & Video surveillance, there is no opportunity to obtain credit-reference is made to the evt.at send an email to us at info@elektronik-videoovervaagning.dk to learn more about credit availability.
Complaints
Danish Electronics & Video surveillance provides 2-year guarantee when consumer sales.
Danish Electronics & Video surveillance provides 12 month warranty at purchase, IE. for sales to businesses. By complaints by parties who are not incurred in additional 1 year warranty.
Should the item, against expectation, go under the warranty, repaired the fault with us, with the manufacturer or with the manufacturer’s service partner. Damage to the product resulting from modifications, operation errors, installation error or error handling is not covered by the warranty. Danish Electronics & Video surveillance disclaims all liability for lost data, unless it follows directly by Danish legislation. To the extent that the Danish Electronics & Video surveillance might be responsible, the responsibility is limited to the direct loss and not indirect losses such as lost wages, transportation costs, loss of production, installation costs, etc.
In some cases, the complaints are handled in cooperation with the manufacturer/service partner. In such cases, we recommend that the item be sent directly to manufacturer/servicespartneren (shown by item information on invoice) for faster processing time. View EVS. in the accompanying documentation, who handles support and complaints. Note that any labels, guarantee marks etc. under no circumstances must be removed from the product itself. In such cases, the warranty may be canceled. There are doubts about the legitimacy of a complaint please send an email to info@elektronik-videoovervaagning.dk
By unjustified complaints, we reserve the right to charge an administration fee of us $. 300.0-incl. shipping costs for our costs of handling. In the case where the manufacturer provide longer warranty or guarantee besides the provisions of the Act, it is on the latter’s purchase conditions. Complaints must refer to the purchase invoice number and date.
Once you have discovered a defect in a product, you must advertise within a reasonable time after you have discovered the defect.
What is not covered by the warranty?
We take reservations for that warranty may be waived by incorrect and unauthorized use or by physical damage to the product, as well as faulty handling, URf.eks failure to use anti-static packaging. By products with “guarantee label” that has been opened, the warranty lapses applies URf.eks powersupply or complete PC solutions. Goods which are not covered by the warranty will be returned from the collection of a fee, which covers the administration and processing.
To make a warranty claim
The following procedure should be carried out by reklamtion:
- You must create a complaint case at URwww.elektronik-videoovervaagning.dk
- Enter the invoice number and account number.
- Select the item (s) from your invoice which is defect (s).
- Enter the serial nr, operating system, error description, submitted accessories mm.
We would like to point out the restock time may be extended, or at worst not performed in cases of non-submission of manuals, driver, cables, etc. It is recommended that items sent by Post Denmark a/s as a package, remember to save your sales receipt. It is as certain that could track packages in the case of package disappears in the Post Denmark’s system. Post Danmark a/s covers values up to us. 3800.0-incl. of VAT in cases where a package is lost or becomes corrupted. Note: do not apply by unsound, defective packaging.
Note-We do not receive packages per. gud. You should at least use the same packaging as upon receipt of the item.
If an item proves not to be purchased at the us returned the item with the levying of an administration fee of us $. 300 inkl. shipping costs.
Warranty claim processing time
Normal warranty claim processing time is from 2-14 days. Average takes a complaint about. 5 working days to get through our technical department. Note to complaint processing time should be increased 2 days (back and forth) where the item is located in the entry as well as weekend and public holidays. If the item is presently out of range or replaced by new model can restock the processing time may be extended, since we must wait for the item’s replacement from our supplier. In some cases there will be a replacement for a similar model pga. discontinued models, etc. By lack of accessories can also be extended processing time for complaints.
After completing the complaint we will send the item back to you free of charge.
No error found
Submitted a product under warranty which is not buggy, charged a test fee of $ 300. incl. VAT. To our technical department participate in the troubleshooting is the hourly DKr. 500.0-per. hour incl. VAT.
If, after inspection of the item does not exist in relation to the error description will be charged an inspection fee for applied technical assistance on us. 300.0-plus shipping costs back to you.
After the viewing fee applies per. share there are submitted. Must take part in debugging on multiple products at the same time, it is in our normal prices per workshop. started ½ hour (hourly rate kr. 500.0-incl. VAT). If it turns out to be the composition of the products that is the cause of the complaint, it is not covered by the warranty. When debugging on software-related problems must submit the original licence card/software.
Likely loss of data/software by filing of hard drives for warranty claim handling. Alternatively we can against payment under the possibility of saving data, please inform us of this by leaving. Our technical department operates with a triviality limit for complaints on us. 500.0-incl. VAT. Does a complaint less than us. 500.0-there will not be made contact with the customer in advance before the complaint rectified. Subject to that limitation goods sent to the external supplier can cost more than the de minimis limit of us $. 500.0-if the limitation provisions have not been complied with.
Right of withdrawal
When you do business with Danish Electronics & Video surveillance you have 14 days right of withdrawal, where you can notify us that you regret your purchase and then return the item to us. The right of withdrawal shall run from the day you received the item. If the period expires on a public holiday, Constitution Day, Christmas Eve or new year’s Eve Saturday, extended to the following business day.
You must only deal with the goods after receipt in a way so that you can determine the nature of the products, their characteristics and the way in which they work. On some items there is no right of withdrawal, or you may lose his right of withdrawal. This concerns, for example, products that are adapted and produced according to your wishes, as well as sealed and sealed goods, inter alia. software.
The goods must be returned in substantially the same condition and quantity as they are received. Missing or damaged original packaging can mean that the item is considered not returned in substantially the same condition and quantity, which could mean a value access, deterioration of the product can result in that the purchase amount will be lost in whole or in part. The same applies in the event that the goods are actually put into use or if they have been damaged during use, URf.eks. in the event that the goods are handled in some other way, than it was necessary, in order to determine their characteristics and the way in which they function. In these cases the value estimated by Danish Electronics & Video surveillance on the basis of an assessment of the resale value.
Always remember to save the packaging until you are sure that you want to keep the item. We must also all accessories in the form of manuals, cables, drivers, etc. contained in the scope and it must be returned in substantially the same condition and quantity. There must not be typed addresses, etc. directly on the packaging of goods shipped in the original packaging, for example, the cabinets and screens. Here, only an ordinary shipping label sticked. Please note that businesses do not have 14 days right to return. By submission of items from a business, with a view to the application of the right of return, these will be returned against a handling fee and shipping costs.
How to return an item:
In order to make your right of withdrawal apply, you know an unequivocal declaration give us notice within 14 days after receipt of the item. We expect that you are sending the goods as soon as possible after you have given the message of withdrawal, and they must reach us not later than 14 days after you have notified us that you’ve regretted the purchase.
The return address is the following:
Danish Electronics & Video Surveillance
Emdrupvej 119
2400 Copenhagen NV.
Feel the shipping label with “RETURN”. Danish Electronics & Video surveillance recommend that you apply the Post Denmark and that the package will be sent as a regular mail package. This allows package is tracked. You must pay for shipping when returning an item. If you wish, you can also order a shipping label through us for 50 us $. incl. VAT.
All goods returned to the Danish Electronics & Video surveillance must be securely packaged. Damage caused by inadequate packaging results in that the right of withdrawal shall lapse when the product is not returned in the same essential condition. Products are shipped in antistatic material must also be returned in the same type of antistatic material, which upon receipt. This can damage the item and need not be hereby repealed the right of cancellation, since the product is not returned in the same condition.
Errors/defects in deliveries
Any errors or omissions please notified us within a reasonable time after the finding. Sent on info@elektronik-videoovervaagning.dk-as a minimum should be informed online order number, invoice number, your name and address, as well as possibly. phone number, so we can quickly get in touch with you and resolve your problem. Before you apply to us please check whether there really is a case of an error or defect.